Privacy Policy

1. Who We Are

Parking Pals is the operator of this website and the controller of your personal data for the purposes described in this Privacy Policy.

2. The Personal Data We Collect

We collect only the personal data we need to provide our service and operate our website.

3. How We Use Your Personal Data

We use your personal data to:

• Provide the services you have requested
• Prepare your appeal documents
• Send order confirmations and service emails
• Process payments
• Print and post documents where you purchase that add-on
• Respond to customer support enquiries
• Keep business and financial records
• Improve our website and understand how visitors use it
• Detect misuse, fraud, or technical issues
• Comply with legal and regulatory obligations

4. Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

5. Payments

We use Stripe to process payments securely. When you make a payment, your payment information is processed by Stripe in accordance with their own privacy and security practices. We do not store your full card details on our systems.

6. Emails and Service Communications

We use Resend to send service-related emails such as:

• Order confirmations
• Delivery emails
• Appeal documents
• Customer communications related to your order

These communications are necessary to provide the service you requested.

7. Print and Post Service

If you purchase our Print & Post add-on, we will use the personal data you provide, such as your name, address, and document details, to print and post your appeal document. At present, print and post fulfilment is handled manually by Parking Pals.

8. Analytics and Cookies

We use Google Analytics to help us understand how visitors use our website and to improve the performance of our services. We also use CookieYes to manage cookie consent preferences.

You can manage your cookie choices through our cookie banner or browser settings.

9. Data Sharing

We share personal data only where necessary to run our business and provide our services. We may share your data with trusted service providers, including:

• Stripe — payment processing
• Resend — service email delivery
• Google Analytics — website analytics
• CookieYes — cookie consent management

We do not sell your personal data. We do not share your data with parking operators, councils, or appeals bodies unless this is necessary for a service you have specifically requested, or unless required by law.

10. International Transfers

Some of our third-party service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms required under UK data protection law.

11. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary. Our current retention periods are:

• Incomplete orders or draft submissions: up to 30 days
• Case files and uploaded documents: up to 90 days after completion
• Customer support and order records: up to 12 months
• Financial and accounting records: up to 7 years, where required by law

We may retain data for longer where necessary to comply with legal obligations, resolve disputes, or enforce our rights.

12. Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your data in a machine-readable format, where applicable
• Withdraw consent where we rely on consent

These rights are not absolute, and some legal exemptions may apply. To exercise your rights, contact us at support@parkingpals.co.uk. We will aim to respond within the time required by law.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first at support@parkingpals.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator.

14. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure, and you provide information at your own risk.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. Any updates will be posted on this page with a revised “Last updated” date.

16. Contact Us